Ostendo Field Service

Service and MAintenance

* Recurring Invoices for Service Work
* Kitsets, Alternate Items and Add-on Sales Order
* Service Jobs entered by Touch Screens and Remote Tablet
* Creates Customer Service Asset after Selling Product or Service
* Original and Extended Warranty Tracking
* Service Level Agreements
* Service Reminder Letters or Emails Automatically
* Schedules Preventive Maintenance and Creates Service Jobs
* Email Services including Spreadsheets for Remote Data Collection
* Mobile Meter Readings
* Telesales Rentals and Hire

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Ostendo Service and Maintenance

Ostendo provides the following functions for Service and Maintenance
* Consolidate Invoices for Jobs
* Recurring Invoices for Service Work
* Customer Statements by Company Site, Branch or Head Office Sales
* Kitsets, Alternate Items and Add-on Sales Sales Order
* Service Jobs entered by Touch Screens and Remote Tablet
* Creates Customer Service Asset after Selling Product or Service
* Original and Extended Warranty Tracking
* Service Level Agreements
* Service Reminder Letters or Emails Automatically
* Schedules Preventive Maintenance and Creates Service Jobs
* Email Services including Spreadsheets for Remote Data Collection
* Mobile Meter Readings
* Complete Sales and Service History
* Sales Budget
* Telesales Rentals and Hire

Here are some of the benefits that many of our sales and service clients are enjoying from using Ostendo Operational Software in their businesses. These clients use Ostendo for service work, repairs, equipment hire, sales, installs and regular scheduled preventive service maintenance on equipment, property and assets.

Here’s what an Ostendo user wants to share with you…
“We were introduced to Ostendo through a MYOB Partner that knew MYOB would not do what we wanted. Our initial concerns were would it be clumsy and difficult to use and therefore not gain acceptance. Also, would it actually do what we were told it would do? What we like about Ostendo is that it is so incredibly flexible! Forms and screens are all able to be mapped to our business processes. We like the fact that extra functionality is being added all the time. If Ostendo doesn’t do something we need it to we have found subsequent update releases sort out the issue. We now ‘have’ control over stock and can track and control things we could not before – without a great deal of hassle. It has provided us a platform from which we can delegate administration tasks and grow our business. It is an incredibly rich and powerful piece of software with great support. Always being improved and refined, Ostendo is light years ahead of all the alternatives we considered in value for money.”

Ben Judge. HILTON Industrial Vacuums Ltd and Pty Ltd. Industry: Sales, Rentals and Service – Industrial Equipment

Job Screen
Ostendo Features Multiple Warehouses and Locations
Multiple Units of Measure, Serial Numbers, 50 character item codes and 100 character product descriptions
Batch and Warranty Tracking Grade, Colour, Size, Revision, Expiry Date Barcodes,
Barcode Labels and Inventory Labels, Stock Takes and Location Transfers
Allows for Negative Stock
Sales and Purchase Order Matrices with 2 or 3 Dimensions per Style eg Apparel Pricing Levels,
Quantity Breaks and Discounts,
Alternate Item with Cross Reference Supplier Code and Manufacturer’s Code
Inventory Forecasting and Replenishment, Purchase Budgets
Purchase directly for Jobs, Assemblies,
Sales Orders or Stock , Complementary Add-On Sales
Use unlimited Supplier Catalogues and Price Lists
Web Based Supplier Management Console
Equipment Hire and Rentals
Landed Costing for Imports
Multi Currency and Multi Tax Rates
66,0000 character stock item notes field , Image and document attachments

Get a demonstration of Ostendo today!

One of our team would be more than happy to work through your requirements for service and maintenance

Labour, Timesheets and Job tracking

Timesheets, Job Sheets and Job Lists Job Order Touch Screens, Mobile Timesheets and Remote Tablet Users Email Services including Spreadsheets for Remote Data Collection Graphical Web Dashboards for Employees and Web Based Online Inquiry Screens Planned, Actual and Projected Labour Time remaining by Task, Job or Project Varying Employee Direct Costs can be linked to One Labour Code Varying Customer Labour Charge Out Rates Graphical Resource Job Scheduling Calendar and Graphical Plant Views Constraint/Bottleneck Resource Scheduling for Assemblies and Jobs Business Work Time Profile Labour Capacity Views Data Collection (Custom Data Screens)

Ostendo Service Inventory

Multiple Warehouses and Locations
Multiple Units of Measure
Serial Number, Batch and Warranty Tracking
Grade, Colour, Size, Expiry Date and Barcodes
Stock Takes and Location Transfers
Allows for Negative Stock
Complementary Add-On Sales
Pricing Levels,
Quantity Breaks and Discounts
Inventory Forecasting and Replenishment
Purchase directly for Jobs, Assemblies, Sales Orders or Stock
Use unlimited Supplier Catalogues
3 Purchase Methods: Order to Receipt to Invoice, or Order to Invoice, or Invoice only

Inventory includes stock controlled items (raw materials and finished goods) such as source on demand products, custom made products and assemblies. Non stock items that are not stock controlled are called descriptors and supplier catalogues. Stock can be recorded against multiple warehouses and multiple locations. Stock takes can be organised by these or by product or category. The stock item code field is 50 characters long with a 100 character further description field. Extensive notes, images, documents, history and warranties can be linked to each item along with revision level, multiple stocking units of measure, serial number, batch or lot number, grade, colour, size, expiry date, barcode and unlimited user definable properties. Comprehensive pricing levels, quantity breaks, discounts, full cost tracking and cost change logging are incorporated in Ostendo. Complementary add-on sales can be defined against the inventory item for prompting at sales order entry. You can create warranties automatically when items are sold and create regular customer asset servicing for after sales servicing of products. A projected inventory availability enquiry screen and inventory forecasting are included along with automated inventory replenishment MRP functionality (re-order quantity, re-order level, order multiple, lead time) based on supply, demand, forecast and inventory re-order policy. A mass global replacement facility is included for substituting items and alternative items option from the preferred supplier or list of approved suppliers with part number cross-reference and pricing information. You can purchase directly for stock, jobs, assembly orders or cost centres using inventory, descriptors or supplier catalogues. You can track drop-shipments directly to your customer’s address or outworker’s address and there is an optional purchase order approval control process. The 3 purchasing processing methods are (i) Purchase Order – Receipt – Supplier Invoice (ii) Purchase Order – Supplier Invoice (iii) Supplier Invoice.

On site all the time

Ostendo Inventory Replenishment

Ostendo’s Inventory Replenishment allows you to run an Inventory replenishment routine that looks at an Item’s current stock level and addresses Supply and Demand into the future.
From this it makes recommendations to ensure that actual and anticipated demands will be satisfied. Two options are available for Inventory Replenishment:

Single Level MRP: This focuses on nominated Items and addresses the Item’s current actual and/or forecast future demands to create Suggested Orders required to maintain stock.

Multi-Level MRP: In addition to looking at the current actual and/or forecast future demands for each Item this option also looks to see if the Item is a Parent in a Bill of Material and, if so, will ‘ explode’ any Suggested Orders to determine the components required to make it. These are then used as ‘Suggested Demands’ when assessing component requirements

The results of the Replenishment run are displayed showing all Items that have had Suggested Orders created. You can drill-down on each Item to see the detailed results of the run. This shows (by Day) all Demands, Supply Orders, and Suggested Orders with a resulting stock balance at the end of the day. The quantity displayed against the Suggested Order can be amended in this display. The results of the amendment is immediately reflected on all subsequent daily balances

Ostendo Service and Maintenance

Get a demonstration of Ostendo today!

Labour, Timesheets and Job tracking

Ostendo Service Inventory

Ostendo Inventory Replenishment

Purchasing